Terms and Conditions

1. Seller information

These Terms and Conditions of Sale ("Terms") apply to all purchases made from otfriedstudio.com. Please read them carefully before placing an order. By completing your purchase, you agree to be bound by these Terms.

The seller is:

Otfried Studio
Operated as a sole proprietorship by Laura Ondrušová
CVR: 46569032
Email: customercare@otfriedstudio.com
Website: www.otfriedstudio.com

(Registered business address at the end of this page.)

These Terms are governed by Danish law, including the Danish Sale of Goods Act (Købeloven), the Danish Consumer Contracts Act (Forbrugeraftaleloven), and applicable EU consumer legislation. The Terms are available in English. In the event of any translation, the English version prevails.

2. Application of these Terms

These Terms apply to all agreements between Otfried and customers who are consumers (defined as any natural person acting outside their trade, business, craft, or profession) purchasing products via otfriedstudio.com.

Our Terms may be updated from time to time — for example to reflect changes in our business, our systems, or relevant legislation. We therefore ask you to accept our Terms each time you make a purchase on the website. You will not be given separate notification of changes. The Terms that were in effect and that you accepted when you placed your order are the Terms that apply to your order.

3. Products and prices

Otfried sells furniture and home objects designed by Otfried and produced in a small workshop in Moravia, Czech Republic. Detailed descriptions, dimensions, materials, and images of each product are available on the product page.

Because our pieces are made from natural wood and finished by hand, there will be small variations in grain, colour, and finish between pieces, as well as small handmade imperfections that are characteristic of a piece made by a person rather than by machine. Solid wood is a living material — it will change in colour and tone over time, and may react to light exposure and indoor humidity in ways that soften or deepen its appearance. These are features of the material, not defects.

All prices displayed on otfriedstudio.com are in Danish kroner (DKK) and include Danish VAT (moms) at the applicable rate. If your delivery address is in another EU country, VAT may apply at the rate of your country under EU distance-selling rules. Prices exclude shipping costs, which are calculated and displayed at checkout.

We reserve the right to correct pricing errors. If a product is displayed at an incorrect price and you have placed an order at that price, we will contact you before shipping to either offer the product at the correct price or cancel the order and refund you in full.

4. Website updates

We do our best to keep the website accurate and to make sure that prices, offers, descriptions, and other information about our products are correct. Typographical errors and mistakes in prices, offers, descriptions, and other product information can occur, and we sometimes discover that a price shown on the website is incorrect.

5. Placing an order

You place an order by adding products to your cart, entering your delivery details, and completing payment at checkout. Once payment is completed, you will receive an order confirmation by email.

A binding sales agreement between you and Otfried is formed at the moment we send you an order confirmation. Please review the order confirmation carefully and contact us immediately at customercare@otfriedstudio.com if any details are incorrect.

Otfried reserves the right to refuse or cancel an order in exceptional circumstances, including but not limited to: incorrect pricing, product unavailability, suspected fraud, or issues with payment. If we cancel an order, we will notify you and refund any payment received in full.

6. Payment

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, and others via Stripe)
MobilePay (for customers in Denmark)

All payments are processed securely by our payment providers. Otfried does not store your full payment card details. Payment is charged at the moment of order confirmation.

If you experience issues with payment, please contact us at customercare@otfriedstudio.com.

7. Delivery

Delivery countries

We currently deliver to all countries within the European Union. Delivery to countries outside the EU may be available on request — please contact us at customercare@otfriedstudio.com.

Dispatch and delivery times

Orders are dispatched from our workshop in Moravia, Czech Republic within 1 to 6 business days of order confirmation. As parcels are collected from our workshop on a periodic rather than daily pickup schedule, dispatch times can vary within this window. During public holidays, dispatch may take longer.

Once dispatched, typical delivery times from the date of dispatch are:

1 to 2 business days within the Czech Republic and neighbouring countries (Slovakia, Austria, Poland, Germany)
2 to 4 business days to Denmark and most of Western and Northern Europe
3 to 6 business days to Southern and South-Eastern Europe and the Baltic states

These are indicative timeframes based on standard EU parcel carrier estimates and may be affected by circumstances outside our control.

Shipping costs

Shipping costs are calculated based on the delivery country and the size and weight of the products in your order. The applicable shipping cost is shown at checkout before you confirm your order.

Transfer of risk

The risk of loss or damage to the products transfers to you at the moment you (or a person nominated by you) take physical possession of the products. Otfried bears the risk of loss or damage during transit.

Damage or loss in transit

If your order is damaged during transit or does not arrive within a reasonable time, please contact us at customercare@otfriedstudio.com within 7 days of receipt (for damage) or of the estimated delivery date (for non-delivery). Please include photographs of any damage and, where possible, of the packaging. We will arrange a replacement or a full refund at our cost.

8. Right of withdrawal (Consumer only)

You have the right to withdraw from your purchase without giving any reason within 14 days after delivery. The withdrawal period starts on the day you (or a person nominated by you) receive the product(s).

To exercise your right of withdrawal, contact us at customercare@otfriedstudio.com and we'll send you return instructions. You do not need to use a specific form — a simple message is enough. The withdrawal deadline is met if you send us your notice of withdrawal before the 14-day period has expired.

If you withdraw from your purchase, we will refund all payments received from you, including delivery costs, without unnecessary delay and no later than 14 days after the day we receive your withdrawal notice, or from the day you provide evidence that you've returned the product — whichever is earlier.

Refunds are made using the same payment method you used to place your order. You will not incur any fees as a result of the refund. We expect you to return the item(s) as soon as possible after giving notice of withdrawal, and no later than 14 days after you've changed your mind. You bear the direct cost of returning the product; for furniture, this can be significant, so we recommend getting a shipping quote before returning, and we're happy to help — contact us at customercare@otfriedstudio.com.

We may withhold repayment until we have received the product(s) back, or until you've provided evidence that they've been returned.

You are only liable for any reduction in the value of the product resulting from handling beyond what's necessary to check its nature, characteristics, and function — the same way you'd handle it in a shop. Products should be returned in their original packaging where possible.

9. Right of complaint (Reklamationsret)

Under the Danish Sale of Goods Act (Købeloven §83), you have a right of complaint (reklamationsret) of 2 years from the date of receipt. This means that if your product has a defect that existed at the time of delivery, you can complain and have the defect remedied at Otfried's cost.

What is covered

The right of complaint covers manufacturing defects and material defects present at the time of delivery. It does not cover:

Normal wear and tear from ordinary use
Damage caused by improper use, accident, or failure to follow care instructions
Natural variations in wood grain, colour, or finish between pieces, which are inherent characteristics of the material
Changes in colour or tone that occur over time, including as a result of light exposure or natural ageing of the wood
Small handmade imperfections that are characteristic of a piece finished by hand rather than by machine
Damage resulting from failure to acclimatise wood products to indoor humidity

How to make a complaint

If you discover a defect covered by the right of complaint, you must notify Otfried within a reasonable time after discovering the defect. Two months from discovery is always considered a reasonable time under Danish law.

A description of the defect
Photographs showing the defect
Your order number

Remedy

Under the Danish Sale of Goods Act, valid complaints are remedied by (in this order of priority):

Repair of the product
Replacement of the product with an equivalent product
Proportional reduction of the purchase price
Cancellation of the sale and refund

The choice of remedy depends on the nature of the defect and is made in accordance with Danish law. Costs of return shipping in connection with a valid complaint are covered by Otfried.

10. Product liability

Otfried is liable under the rules of the Danish Product Liability Act (Produktansvarsloven) for damage caused by a defective product to persons or to consumer property. Otfried is not liable for damage to the defective product itself or for consequential losses, except in cases of gross negligence or wilful misconduct.

11. Personal data

Otfried processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Danish Data Protection Act. Full details of how we collect, use, and protect your personal data are set out in our separate Privacy Policy, linked in the website footer.

12. Intellectual property

All intellectual property rights in the products, their designs, the Otfried brand, the website content, product photography, and any other materials produced by or on behalf of Otfried, remain the exclusive property of Otfried. Purchase of a product does not transfer any intellectual property rights.

13. Force majeure

We are not responsible for delays or failure to meet our obligations under these Terms if the delay or non-compliance is due to events beyond our control.

14. Governing law and dispute resolution

Any contract concluded between us under these Terms is governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. This does not deprive you of the protection afforded to you by any mandatory provisions of consumer law applicable in your country of residence.

Complaints

If you have a complaint about a product or about how Otfried has handled a matter, please first contact us at customercare@otfriedstudio.com. We will do our best to resolve the issue promptly.

Consumer Ombudsman (Denmark)

If we are unable to resolve your complaint, you may refer it to the Danish Consumer Ombudsman:

Forbrugerombudsmanden
Carl Jacobsens Vej 35
2500 Valby, Denmark
Website: www.forbrugerombudsmanden.dk

15. Contact

If you have any questions about these Terms, an order, a product, or any other matter, please contact us:

Otfried Studio
Operated as a sole proprietorship by Laura Ondrušová
CVR: 46569032
Email: customercare@otfriedstudio.com

_{Otfried Studio · CVR 46569032 · Registered address: Aksel Møllers Have 26, 5. th., 2000 Frederiksberg, Denmark}